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Amazon Connect

2026-11-05T02:46:15+00:00

Bookmarks Features Concepts Integration with other AWS services Pricing Amazon Connect Cheat Sheet Amazon Connect Customer (formerly Amazon Connect) is AWS's cloud-based contact center service that enables businesses to manage customer interactions through voice and digital communication channels without maintaining traditional contact center infrastructure. Supports intelligent contact routing, automated customer interactions, and agent management. Features Omnichannel support for voice, chat, email, tasks, and messaging. Create automated customer experiences using contact flows. Intelligent routing to direct customer contacts to appropriate agents. Interactive Voice Response (IVR) for automated voice interactions. Integrates with Amazon Lex to [...]

Amazon Connect2026-11-05T02:46:15+00:00

AppBuildersPH 2026: Drawn to Victory

, 2026-11-03T15:03:11+00:00

Some drawings find their place on refrigerators. Others are tucked away in folders, kept as reminders of a childhood imagination that knows no bounds. But for one Filipino father, a child's drawing became something far greater, an inspiration behind a grand championship. Among 1,270 builders and 281 projects submitted to the first AppBuildersPH 2026 Hackathon, a creation inspired by a seven-year-old boy captured the top prize. Behind it was Arnel Forbes, a full-time software engineer, a father, and a first-time hackathon participant who competed entirely on his own. His creation, Guhit, transforms children's drawings into interactive characters capable of moving, [...]

AppBuildersPH 2026: Drawn to Victory, 2026-11-03T15:03:11+00:00

AWSUGPH x Tutorials Dojo September Meetup: BEYOND THE BUILD

2026-10-06T13:39:50+00:00

  What does it take to turn an idea into something real? At the September meetup of AWS User Group Philippines and Tutorials Dojo, four speakers explored the decisions, challenges, and technologies shaping the way we build. https://www.facebook.com/share/p/1EzMrtZDFE/  On September 24, AWS User Group Philippines and Tutorials Dojo, in partnership with Agora, brought the local tech community together at the AWS Office in BGC for BEYOND THE BUILD, an evening dedicated to the stories and lessons behind building technology. The meetup featured four perspectives on what it means to be a builder: knowing when to pivot, learning when [...]

AWSUGPH x Tutorials Dojo September Meetup: BEYOND THE BUILD2026-10-06T13:39:50+00:00

What’s New with the AWS Certified Developer Associate (DVA-C03)?

2026-09-18T20:53:23+00:00

If you are preparing for the AWS Certified Developer – Associate (DVA-C02) exam, you may be wondering what the new DVA-C03 exam means for you. AWS is updating this certification to match the skills developers use today—such as building apps on AWS, using AI tools to help write and review code, and keeping applications secure. The good news: you still have time to choose the exam that fits your schedule. DVA-C02 is available until November 30, 2026. Registration for DVA-C03 opens on October 27, 2026, and the new exam is available starting December 1, 2026. In this article, we’ll cover [...]

What’s New with the AWS Certified Developer Associate (DVA-C03)?2026-09-18T20:53:23+00:00

AIB-C01 AWS Certified AI Business Strategist Study Guide

2026-09-16T06:56:58+00:00

Bookmarks AIB-C01 Exam Domains AIB-C01 Study Materials AWS Services and Features to Focus On Key Exam Topics by Domain Important Skills Validate Your Readiness Final Remarks The AWS Certified AI Business Strategist (AIB-C01) certification is designed for business professionals who evaluate, champion, and scale AI initiatives within their organizations or for their clients. It validates the ability to apply foundational AI concepts, translate AI capabilities into business outcomes, develop AI strategies, establish responsible AI practices, and drive AI adoption and transformation at scale. The exam assesses whether candidates can evaluate [...]

AIB-C01 AWS Certified AI Business Strategist Study Guide2026-09-16T06:56:58+00:00

What’s New with the AWS Certified Solutions Architect Professional (SAP-C03)?

2026-11-02T17:05:16+00:00

If you have been preparing for the AWS Certified Solutions Architect – Professional (SAP-C02) exam, you may be wondering what the upcoming SAP-C03 update means for your study plan. AWS is refreshing the certification to reflect the broader responsibilities of today’s solutions architects—from designing reliable, cost-efficient systems to integrating generative AI, strengthening resilience, and embedding security into cloud operations. The good news: you still have time to choose the exam version that best fits your timeline. The current SAP-C02 exam remains available until November 16, 2026, while registration for SAP-C03 opens on October 27, 2026. In this article, we’ll cover [...]

What’s New with the AWS Certified Solutions Architect Professional (SAP-C03)?2026-11-02T17:05:16+00:00

AI-Powered Support Ticket Analyzer with Claude on Amazon Bedrock

2026-09-03T02:37:31+00:00

The AI-Powered Support Ticket Analyzer uses Claude on Amazon Bedrock to classify, prioritize, summarize, and route customer support tickets. It helps determine whether a ticket can receive an AI-generated response or requires human review. Support teams often receive a mix of billing concerns, technical issues, account-access problems, product questions, and feature requests. Before anyone can respond, each ticket usually needs to be understood, prioritized, and routed to the right path. In this project, we will build an AI-powered support ticket analyzer using Claude Haiku 4.5 on Amazon Bedrock. Instead of performing only basic ticket classification, the workflow analyzes each ticket [...]

AI-Powered Support Ticket Analyzer with Claude on Amazon Bedrock2026-09-03T02:37:31+00:00

Introducing NEW AWS Certified AI Business Strategist AIB-C01 Certification

2026-09-02T06:48:55+00:00

AWS announces its new AWS Certified AI Business Strategist AIB-C01 certification, now open in beta and priced at $50 for a limited window. It is the AWS's first credential built entirely around business judgment rather than technical skill, and the first to be listed in the "Business" category in the AWS Certification catalog. The exam validates a professional's ability to translate AI capabilities into business outcomes, establish responsible AI practices, and drive adoption at scale. It does not test the ability to build anything. There is no coding, no service configuration, and no prior AWS certification required to sit it. [...]

Introducing NEW AWS Certified AI Business Strategist AIB-C01 Certification2026-09-02T06:48:55+00:00

Agentic AI on AWS: From Terraform Modules to the Model Context Protocol

2026-08-28T14:26:33+00:00

Most teams deploying AI on AWS were still running the same playbook: take a foundation model, wire up a retrieval layer, wrap it in an API Gateway endpoint, and call it a chatbot. By mid-2026, the same teams are deploying autonomous agents that reason through multi-step workflows, authenticate against enterprise APIs, call tools they discover at runtime, delegate subtasks to other agents, and roll themselves back when their evaluation scores drop, all without a human touching the AWS Console. At the center of this shift is Amazon Bedrock AgentCore, a managed platform that treats AI agents as first-class infrastructure. Pair [...]

Agentic AI on AWS: From Terraform Modules to the Model Context Protocol2026-08-28T14:26:33+00:00

AWS, Azure, and GCP Certifications are consistently among the top-paying IT certifications in the world, considering that most companies have now shifted to the cloud. Upskill and earn over $150,000 per year with an AWS, Azure, or GCP certification!

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