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AI-Powered Support Ticket Analyzer with Claude on Amazon Bedrock

2026-09-03T02:37:31+00:00

The AI-Powered Support Ticket Analyzer uses Claude on Amazon Bedrock to classify, prioritize, summarize, and route customer support tickets. It helps determine whether a ticket can receive an AI-generated response or requires human review. Support teams often receive a mix of billing concerns, technical issues, account-access problems, product questions, and feature requests. Before anyone can respond, each ticket usually needs to be understood, prioritized, and routed to the right path. In this project, we will build an AI-powered support ticket analyzer using Claude Haiku 4.5 on Amazon Bedrock. Instead of performing only basic ticket classification, the workflow analyzes each ticket [...]

AI-Powered Support Ticket Analyzer with Claude on Amazon Bedrock2026-09-03T02:37:31+00:00

Introducing NEW AWS Certified AI Business Strategist AIB-C01 Certification

2026-09-02T06:48:55+00:00

AWS announces its new AWS Certified AI Business Strategist AIB-C01 certification, now open in beta and priced at $50 for a limited window. It is the AWS's first credential built entirely around business judgment rather than technical skill, and the first to be listed in the "Business" category in the AWS Certification catalog. The exam validates a professional's ability to translate AI capabilities into business outcomes, establish responsible AI practices, and drive adoption at scale. It does not test the ability to build anything. There is no coding, no service configuration, and no prior AWS certification required to sit it. [...]

Introducing NEW AWS Certified AI Business Strategist AIB-C01 Certification2026-09-02T06:48:55+00:00

Agentic AI on AWS: From Terraform Modules to the Model Context Protocol

2026-08-28T14:26:33+00:00

Most teams deploying AI on AWS were still running the same playbook: take a foundation model, wire up a retrieval layer, wrap it in an API Gateway endpoint, and call it a chatbot. By mid-2026, the same teams are deploying autonomous agents that reason through multi-step workflows, authenticate against enterprise APIs, call tools they discover at runtime, delegate subtasks to other agents, and roll themselves back when their evaluation scores drop, all without a human touching the AWS Console. At the center of this shift is Amazon Bedrock AgentCore, a managed platform that treats AI agents as first-class infrastructure. Pair [...]

Agentic AI on AWS: From Terraform Modules to the Model Context Protocol2026-08-28T14:26:33+00:00

Building the Next Generation of Innovators: AWSUG e:Novators PH General Onboarding 2026

2026-08-26T20:11:52+00:00

On May 31, 2026 at Common Ground 8 Rockwell in Makati City, over a half of the organization members, ambassadors, and guests filed in for what was supposed to be a simple orientation — but by the end of the day, it turned into something bigger. The AWSUG e:Novators PH: General Onboarding 2026 – Build & Connect, themed "Brick by Brick: Building the Blocks of Innovation!", was the community's first formal onboarding event, and it set the tone for everything the organization intends to build this year. What is AWSUG e:Novators PH? The AWS User Group e:Novators Philippines is a [...]

Building the Next Generation of Innovators: AWSUG e:Novators PH General Onboarding 20262026-08-26T20:11:52+00:00

AWS Community Day Manila 2026: Build, Break, Repeat

2026-08-21T01:40:52+00:00

The AWS User Group Philippines (AWSUG.PH), one of the biggest and most active AWS communities in the Asia Pacific region and twice named AWS User Group of the Year in the region for 2022 and 2025, is bringing back AWS Community Day Manila this August 22 and 23, 2026, under the theme Build, Break, Repeat. AWS Community Day is a worldwide event organized by AWS user groups dedicated to knowledge sharing and community building among AWS enthusiasts. It gives attendees a space to learn about AWS technologies, discover practical use cases, and connect with peers and industry experts through sessions, [...]

AWS Community Day Manila 2026: Build, Break, Repeat2026-08-21T01:40:52+00:00

What’s New with the AWS Certified Machine Learning Engineer – Associate (MLA-C02) in 2026?

2026-08-12T17:33:29+00:00

Imagine you’ve been preparing for the AWS Certified Machine Learning Engineer – Associate (MLA-C01) exam for weeks. You’ve reviewed machine learning concepts, practiced with Amazon SageMaker, and worked through practice exams. Then you hear the news: AWS is updating the certification to MLA-C02. Now you might be wondering: Should I continue with MLA-C01, or should I wait for MLA-C02? Will my current preparation still be useful? If you’re in this situation, don’t worry; you still have time to decide which exam version works best for your certification journey. The AWS Certified Machine Learning Engineer – Associate validates your technical ability [...]

What’s New with the AWS Certified Machine Learning Engineer – Associate (MLA-C02) in 2026?2026-08-12T17:33:29+00:00

Building Production AI Agents on AWS: AgentCore Harness, Strands 1.0, and the Multi-Agent Architecture that Actually Ships

2026-08-06T16:10:24+00:00

Six months ago, "AI agents on AWS" meant duct-taping together Amazon Bedrock, a Lambda function to handle tool routing, DynamoDB for session state, CloudWatch for tracing, and a LangGraph loop you prayed would recover from a network hiccup mid-reasoning. Every team was reinventing the same infrastructure. Every demo worked; most productions did not. That changed on June 17, 2026, at AWS Summit New York, where Dr. Swami Sivasubramanian (VP of Agentic AI) announced what AWS is calling the agentic infrastructure layer: Amazon Bedrock AgentCore Harness reaching general availability, the Strands Agents 1.0 SDK going production-grade with native multi-agent primitives, and [...]

Building Production AI Agents on AWS: AgentCore Harness, Strands 1.0, and the Multi-Agent Architecture that Actually Ships2026-08-06T16:10:24+00:00

Detect Report React Rethinking the Manual Incident Response Playbook

2026-07-31T06:24:19+00:00

In June 2026, nineteen Philippine government websites, including those of the Senate, the House of Representatives, and the National Bureau of Investigation, were defaced within a single week by a hacktivist group calling itself "Nullsec Philippines." By the time the Department of Information and Communications Technology (DICT) issued its statement, the damage was already done and the story was already spreading. This is the reality of modern cybersecurity: attackers move in minutes, but most organizations still respond in hours, or days. Manual incident response, a security analyst spotting an anomaly, escalating it through email or chat, waiting for approval, then [...]

Detect Report React Rethinking the Manual Incident Response Playbook2026-07-31T06:24:19+00:00

Building Diffender: A Serverless AI Security Reviewer for GitHub Pull Requests with Amazon Bedrock

2026-07-13T20:55:30+00:00

A pull request can pass its tests, satisfy its acceptance criteria, and still expose a production credential in one line of code. Diffender is an Amazon Bedrock pull request reviewer built to identify that kind of risk before the change reaches the main branch. However, human review remains essential, and its depth can vary with workload, time pressure, and security experience. Meanwhile, deterministic scanners provide valuable coverage, although their findings are not always presented in a form that developers can immediately understand and act on. Diffender adds another layer to that review process. It is a serverless GitHub bot that [...]

Building Diffender: A Serverless AI Security Reviewer for GitHub Pull Requests with Amazon Bedrock2026-07-13T20:55:30+00:00

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